Why do I need to provide additional documentation for my claim?
To help verify that a claim is legitimate. This helps prevent fraud and keeps the claims process fast and fair for everyone.
What documents are accepted?
Depending on what's requested, this may include a state-issued ID or a police report (or equivalent documentation, such as security footage, a carrier letter, or a letter from a property manager or leasing office).
When is documentation required?
At the time you submit your claim. A claim can't be submitted without the required documentation.
Can I submit documentation after I've already filed my claim?
No, documentation needs to be included when the claim is submitted, not added afterward.
Is my personal information secure?
Yes. Any documentation you submit is used only to verify your claim and is securely deleted once the review is complete.
Will this delay my refund or replacement?
Most claims are reviewed within a few business days but may take up to two weeks for review.
Who reviews my documentation?
A third-party insurance provider reviews the claim and any supporting documentation submitted.
What if there's an issue with my documentation?
If more information is needed, you'll receive an email requesting additional details or documentation.
What happens after I submit my claim?
Our third-party insurance provider reviews your claim and any supporting documents. Once the review is complete, compensation is issued.