Every refund isa cost.
Cozy Earth kept $2M last year by turning refunds into exchanges. Brands on Redo see a 20% lift in their exchange rate on average. Free software, free return labels, no contract.
What are returns costing you?
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+$2M kept
+$918K.png)
+$774K.png)
+149% exchanges
$400K saved
+$170K on labels.png)
POS live in 1.5 wksYou're paying for returns three times.
The software
A platform fee that climbs as you grow.
The labels
Return shipping you eat on every box back.
The refund itself
Every customer you refund instead of keeping with an exchange. The expensive one, and the one your current tool isn't fixing.
Meanwhile fraud and A/B testing sit behind a higher tier, and the contract renews whether you're happy or not.
Every shopper gets a 1 to 1 returns experience.
Most returns tools hand every customer the same form. Redo runs an AI returns portal that reads the shopper and the order, and recommends the exchange they actually want. It works like an associate inside every return.
You mentioned the last one felt tight in the shoulders and ran short. This relaxed, oversized cut should sit the way you want.
Here's what brands like you got back.
How a free returns platform makes money.
The software's free and we cover the return labels. We make our money from shoppers, not you.
Shoppers opt in
40–60% add a small coverage fee at checkout. Nothing's pre-checked.
The fee covers the labels
That money pays for the return shipping you used to eat.
Redo earns on the shopper side
Our revenue comes from shoppers who opt in, never from you.
You pay nothing for software
No per-seat pricing. No paywalled features. No bill that jumps at renewal.
What you'll actually pay.
Most vendors make you sit through a call for this. We won't. Pick the model that fits.
Roughly half of shoppers opt into a small coverage fee at checkout. That pays for the labels, so you pay nothing.
Prefer not to add anything at checkout? Pay a small flat fee per return and per exchange instead.
The three things you're probably thinking.
Across four thousand brands and over a million items, the return fee didn't push returns up. It nudged the return rate down ~0.74 points on average. And it's fully opt-in: nothing is pre-checked, nothing is hidden.
That pattern held even with the toughest customers. Eberlestock sells hunting gear to a skeptical, older audience, and their ecommerce lead didn't even want Redo after a bad experience with Route. They tested it for six weeks. One customer complained, then opted in once it was explained. The fee proved out, and Eberlestock stayed.
Setup runs about 45 minutes, and integrations move faster than you'd think. Toad&Co got Redo live in two weeks. Loop had quoted three months. Kizik did POS in a week and a half.
There's no contract, so you can leave the day it stops earning its keep. Rather see it first? Run Redo next to your current setup and compare.
When does it renew? We've helped brands time the move, and some pay to get out early because the math still wins. Toad&Co paid Loop $30,000 to exit and finished the year $170,000 ahead on labels alone.
Works with your entire stack.
Redo plugs into the stack you already run, so the whole returns experience stays seamless for your team and your customers.
See what Redo would keep for you.
Thirty minutes. We run your real numbers, show you the migration, and answer whatever your team throws at us. Bring your CFO. You'll walk out with the case to make internally.
Thank you!
We've received your request and will be in touch within one business day.
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Trying to return something you ordered? You'll want the store you bought from. Redo makes the software they use. We can't process your return.