https://redo.com/resources/articles Insights on chargebacks, returns, and post-purchase operations for Shopify brands. en-us https://redo.com/resources/articles/order-editing/cancel-shopify-order https://redo.com/resources/articles/order-editing/cancel-shopify-order The Shopify admin steps to cancel an order, what happens to the payment (void vs refund), and why self-serve cancellation heads off the dispute. Thu, 06 Aug 2026 00:00:00 GMT Order Editing Ben Woodward https://redo.com/resources/articles/order-editing/edit-shopify-order-after-purchase https://redo.com/resources/articles/order-editing/edit-shopify-order-after-purchase Changing a shipping address, adding an item, or swapping a size after checkout: what Shopify's admin lets a merchant fix, and what a customer can't. Thu, 06 Aug 2026 00:00:00 GMT Order Editing Ben Woodward https://redo.com/resources/articles/order-editing/post-purchase-experience https://redo.com/resources/articles/order-editing/post-purchase-experience Everything between order placed and package kept: confirmation, edits, tracking, delivery, returns. The stage Shopify brands under-fund is where tickets start. Thu, 06 Aug 2026 00:00:00 GMT Order Editing Ben Woodward https://redo.com/resources/articles/order-editing/shopify-draft-orders https://redo.com/resources/articles/order-editing/shopify-draft-orders A draft order is an order you build in the Shopify admin for phone, wholesale, or manual sales. How to create one, and the problem it does not solve. Thu, 06 Aug 2026 00:00:00 GMT Order Editing Ben Woodward https://redo.com/resources/articles/order-editing/what-is-wismo https://redo.com/resources/articles/order-editing/what-is-wismo WISMO means where is my order, the most common post-purchase support ticket for Shopify brands. What drives it, what it costs, and the levers that reduce it. Thu, 06 Aug 2026 00:00:00 GMT Order Editing Ben Woodward https://redo.com/resources/articles/chargebacks/3d-secure-liability-shift https://redo.com/resources/articles/chargebacks/3d-secure-liability-shift 3DS moves fraud liability to the issuer on authenticated transactions. It does nothing for item not received, not as described, or cancelled subscriptions. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/amex-chargebacks https://redo.com/resources/articles/chargebacks/amex-chargebacks American Express is its own issuer, acquirer and network. That changes who decides your dispute, and why the inquiry matters more than the chargeback. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-accounting https://redo.com/resources/articles/chargebacks/chargeback-accounting A chargeback is three or four ledger events spread over two months, netted out of payouts and never invoiced. What moves at each stage, and what to book. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-arbitration https://redo.com/resources/articles/chargebacks/chargeback-arbitration What happens after your representment. The pre-arbitration attempt, then arbitration, where the network rules and bills the loser more than the order. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-time-limit https://redo.com/resources/articles/chargebacks/chargeback-time-limit Cardholders usually get 120 days to file. Your response window is set by your processor, not the network, and it is shorter. Every deadline in one table. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/discover-chargebacks https://redo.com/resources/articles/chargebacks/discover-chargebacks Discover still runs a retrieval stage that Visa and Mastercard dropped. Miss it and the chargeback arrives with no representment rights at all. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/first-party-fraud https://redo.com/resources/articles/chargebacks/first-party-fraud Visa calls it first-party misuse and Mastercard runs a program called First-Party Trust. What the term covers, and how to tell it from true fraud. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/mastercard-excessive-chargeback-program https://redo.com/resources/articles/chargebacks/mastercard-excessive-chargeback-program Mastercard identifies a merchant at 100 chargebacks and a 1.50% ratio. The tiers, the prior-month denominator that inflates a growing store, and the fines. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/match-list https://redo.com/resources/articles/chargebacks/match-list Mastercard's terminated merchant file keeps a listing for five years, and only the acquirer that added you can remove it early. Here is what that takes. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/paypal-seller-protection https://redo.com/resources/articles/chargebacks/paypal-seller-protection It covers two claim types and only two. Not as described is excluded, and so is an item-not-received chargeback filed with the card issuer. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/stripe-chargebacks https://redo.com/resources/articles/chargebacks/stripe-chargebacks An early fraud warning means the issuer already reported the payment as fraud. A full refund stops the chargeback. It does not retract the report. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/what-happens-if-you-lose-a-chargeback https://redo.com/resources/articles/chargebacks/what-happens-if-you-lose-a-chargeback The amount and the fee left your account when the dispute was filed, not when you lost. What a loss really costs, and how many it takes to lose the account. Thu, 23 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/comparisons/fraud-platform-pricing https://redo.com/resources/articles/comparisons/fraud-platform-pricing Signifyd, Riskified, Forter and Kount publish the pricing model and not the rate. One vendor in this category publishes an actual tier list. Thu, 23 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/chargebacks/billing-descriptor-chargebacks https://redo.com/resources/articles/chargebacks/billing-descriptor-chargebacks Visa retired its Transaction Not Recognized reason code in 2018, so descriptor confusion now arrives on your account labelled as fraud. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-automation https://redo.com/resources/articles/chargebacks/chargeback-automation Automation pulls the reason code, matches evidence to it, and tracks the deadline. What it actually replaces, and what still needs a person. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-ratio https://redo.com/resources/articles/chargebacks/chargeback-ratio Visa's VAMP ratio, Mastercard's ECM ratio, and your processor's own dispute rate are three different calculations, on three different clocks. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-reason-codes https://redo.com/resources/articles/chargebacks/chargeback-reason-codes Visa and Mastercard code the same six allegations differently. The matrix mapping each to Shopify-native evidence, and whether it counts toward your VAMP ratio. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-rebuttal-letter https://redo.com/resources/articles/chargebacks/chargeback-rebuttal-letter Four chargeback rebuttal letter templates for Shopify, one per reason code, each a response template paired with the exact evidence it needs to hold up. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-recovery https://redo.com/resources/articles/chargebacks/chargeback-recovery A win reverses the charge. A 20 to 25 percent success fee is what happens next. Gross recovered versus net kept, in dollars, with a worked example. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-representment-process https://redo.com/resources/articles/chargebacks/chargeback-representment-process The exact sequence from a dispute landing in your Shopify admin to a submitted response: reason code, evidence, packet, cutoff, then outcome. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-tools https://redo.com/resources/articles/chargebacks/chargeback-tools Prevention, deflection, and representment are three different jobs. Here is which tools recover revenue, which protect your ratio, and why rarely both. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-vs-refund-cost https://redo.com/resources/articles/chargebacks/chargeback-vs-refund-cost The dollar math on a disputed order usually says fight it. The dollar math does not know how close you are to a VAMP threshold, and that is the whole problem. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/ethoca-alerts https://redo.com/resources/articles/chargebacks/ethoca-alerts Ethoca's refund target is about 24 hours, but Shopify never records the alert. What actually reaches a store, and the failure modes that erase the benefit. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/ethoca-consumer-clarity https://redo.com/resources/articles/chargebacks/ethoca-consumer-clarity Consumer Clarity is Mastercard's purchase-detail tool, Order Insight is Visa's version of the same job. What each shows a cardholder, and why you need both. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/ethoca-vs-verifi https://redo.com/resources/articles/chargebacks/ethoca-vs-verifi Mastercard owns one, Visa owns the other. That single fact explains most of the coverage difference and why picking one is usually the wrong question. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/high-chargeback-ratio https://redo.com/resources/articles/chargebacks/high-chargeback-ratio A high ratio is a symptom, not a diagnosis. Sort last quarter's disputes by reason code, timing, and value before deciding which fix comes first. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/how-chargeback-alerts-work https://redo.com/resources/articles/chargebacks/how-chargeback-alerts-work An alert is an issuer pausing a dispute long enough for you to refund it. Four things must be true before one reaches you, and vendors rarely list all four. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/how-to-calculate-vamp-ratio https://redo.com/resources/articles/chargebacks/how-to-calculate-vamp-ratio Visa's ratio counts TC40 and TC15 events over settled card-not-present transactions, not your Shopify chargeback rate. Run your own number below. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/how-to-win-shopify-chargeback https://redo.com/resources/articles/chargebacks/how-to-win-shopify-chargeback Shopify auto-submits a response on the due date whether you write one or not. Here is how to build a packet that argues against the actual allegation. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/mastercard-chargeback-reason-codes https://redo.com/resources/articles/chargebacks/mastercard-chargeback-reason-codes Five Mastercard codes cover most Shopify disputes: 4837, 4863, 4853, 4834, 4855. Two are retired in the current guide. What each requires as evidence. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/pre-chargeback-alert-response https://redo.com/resources/articles/chargebacks/pre-chargeback-alert-response Network alerts give you a window measured in hours, and PayPal's own pre-chargeback alert gives you twenty. Here is the order to work through before it closes. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/rapid-dispute-resolution https://redo.com/resources/articles/chargebacks/rapid-dispute-resolution Verifi's Rapid Dispute Resolution auto-refunds a dispute before it becomes a chargeback. When that protects your VAMP ratio, and when it just costs revenue. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/rdr-chargebacks https://redo.com/resources/articles/chargebacks/rdr-chargebacks An RDR resolution refunds the order before a chargeback exists, so it never becomes one and can stay off Visa's VAMP ratio, unlike a won dispute. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/rdr-vs-cdrn https://redo.com/resources/articles/chargebacks/rdr-vs-cdrn Both are Verifi and both stop a dispute before filing. One resolves without you ever logging in. The other puts a 72 hour clock on your support desk. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/verifi-cdrn https://redo.com/resources/articles/chargebacks/verifi-cdrn Verifi's own page defines CDRN. Here is the merchant side: coverage, the 72 hour refund window, and how the case reconciles against your Shopify order. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/verifi-order-insight https://redo.com/resources/articles/chargebacks/verifi-order-insight Order Insight does not stop a dispute. It gives the cardholder's bank enough order detail that the customer recognizes the charge and never files one. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/visa-chargeback-reason-codes https://redo.com/resources/articles/chargebacks/visa-chargeback-reason-codes The six Visa dispute codes a Shopify store actually receives, what each one alleges, the evidence that answers it, and whether it counts toward VAMP. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/visa-compelling-evidence-3-shopify https://redo.com/resources/articles/chargebacks/visa-compelling-evidence-3-shopify CE 3.0 turned representment into a matching exercise: show two earlier orders from the same customer whose data elements line up with the disputed one. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/visa-reason-code-13-1 https://redo.com/resources/articles/chargebacks/visa-reason-code-13-1 Reason code 13.1 means the cardholder says nothing arrived. An order confirmation doesn't prove it did. Here is the evidence that does, and when to concede. Wed, 22 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/comparisons/best-chargeback-management-software https://redo.com/resources/articles/comparisons/best-chargeback-management-software Ranked by fee model and how each vendor defines a win, from Reclaim's $0 to Chargeflow's 25% revenue share and Disputifier's capped 20%. Wed, 22 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/best-shopify-chargeback-apps https://redo.com/resources/articles/comparisons/best-shopify-chargeback-apps Prevention, alert deflection, and representment are three different purchases. Here is what each Shopify chargeback app actually charges. Wed, 22 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/chargeback-alert-pricing https://redo.com/resources/articles/comparisons/chargeback-alert-pricing Published per-alert fees run from about $15 to $29 depending on the network. That fee is the smallest line in what an alert program actually costs you. Wed, 22 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/chargeback-prevention-services https://redo.com/resources/articles/comparisons/chargeback-prevention-services Fraud screening, network alerts, and representment all get sold as prevention. Only two of the three ever stop a dispute before it is filed. Wed, 22 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/chargebacks911-pricing https://redo.com/resources/articles/comparisons/chargebacks911-pricing Chargebacks911 does not publish a rate card, so every number you find online is secondhand. Here is what actually sets your quote and how to price it. Wed, 22 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/chargeblast-pricing https://redo.com/resources/articles/comparisons/chargeblast-pricing Chargeblast publishes a monthly plan, a per-deflection fee, and a percentage of recovery. Three meters run at once, and the biggest cost is on none of them. Wed, 22 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/disputifier-pricing https://redo.com/resources/articles/comparisons/disputifier-pricing Disputifier publishes 20% of recovered revenue capped at $250 per won case, and $0.05 per order on prevention. Alert pricing is quote-only. Here is the math. Wed, 22 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/shopify/reduce-chargebacks https://redo.com/resources/articles/shopify/reduce-chargebacks Prevention and deflection lower your Shopify dispute ratio. Fighting a chargeback recovers money but leaves the ratio untouched. Here is which lever you need. Wed, 22 Jul 2026 00:00:00 GMT Shopify Ben Woodward https://redo.com/resources/articles/shopify/shopify-chargeback-fee https://redo.com/resources/articles/shopify/shopify-chargeback-fee Shopify does not charge the fee at all, your bank does, and the amount is set by country. The US row says $15 and the UK row says £10. Wed, 22 Jul 2026 00:00:00 GMT Shopify Ben Woodward https://redo.com/resources/articles/shopify/shopify-chargeback-rate-2026 https://redo.com/resources/articles/shopify/shopify-chargeback-rate-2026 Since January 28, 2026 Shopify's dashboard counts disputes resolved through Visa RDR, with a filter for the old number. It is not your acquirer's VAMP ratio. Wed, 22 Jul 2026 00:00:00 GMT Shopify Ben Woodward https://redo.com/resources/articles/shopify/shopify-fraudulent-chargeback https://redo.com/resources/articles/shopify/shopify-fraudulent-chargeback Three different problems arrive under the same fraud label, and each needs different evidence: what device, IP, AVS, and order history can and cannot prove. Wed, 22 Jul 2026 00:00:00 GMT Shopify Ben Woodward https://redo.com/resources/articles/shopify/shopify-product-not-received-chargeback https://redo.com/resources/articles/shopify/shopify-product-not-received-chargeback A delivered scan is where most responses stop, and on its own it rarely answers what the issuer asked. Here is the carrier and contact evidence that does. Wed, 22 Jul 2026 00:00:00 GMT Shopify Ben Woodward https://redo.com/resources/articles/shopify/shopify-protect-coverage-limitations https://redo.com/resources/articles/shopify/shopify-protect-coverage-limitations Coverage turns on two reason codes, a seven-day fulfillment clock, and a supported carrier. A reimbursed chargeback still counts in your chargeback rate. Wed, 22 Jul 2026 00:00:00 GMT Shopify Ben Woodward https://redo.com/resources/articles/shopify/shopify-subscription-chargeback https://redo.com/resources/articles/shopify/shopify-subscription-chargeback Subscription disputes are won with a timeline, not a packet. Consent, reminders, cancellation attempts, and support messages have to line up in order. Wed, 22 Jul 2026 00:00:00 GMT Shopify Ben Woodward https://redo.com/resources/articles/chargebacks/chargeback-representment https://redo.com/resources/articles/chargebacks/chargeback-representment What representment is, which evidence answers which allegation, the cases you should not fight, and the math that decides whether filing is worth 30 minutes. Mon, 20 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/vamp-2026-shopify https://redo.com/resources/articles/chargebacks/vamp-2026-shopify Visa's excessive-merchant threshold is 150 basis points (1.5%) in most regions as of April 1, 2026. The thresholds, the formula, and the exclusions that matter. Mon, 20 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/chargebacks/won-chargebacks-dispute-ratio https://redo.com/resources/articles/chargebacks/won-chargebacks-dispute-ratio Representment recovers the money. It does not remove the dispute from the count that decides whether you keep your merchant account. Mon, 20 Jul 2026 00:00:00 GMT Chargebacks Ben Woodward https://redo.com/resources/articles/comparisons/chargeback-representment-pricing https://redo.com/resources/articles/comparisons/chargeback-representment-pricing The success fee is one line of six. Here is the full cost structure of chargeback recovery, with the figures each vendor publishes and the ones they do not. Mon, 20 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/chargeflow-alternatives-shopify https://redo.com/resources/articles/comparisons/chargeflow-alternatives-shopify Most alternatives lists mix representment tools with fraud guarantees and card network infrastructure. Here they are sorted by job, coverage, and pricing unit. Mon, 20 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/chargeflow-pricing https://redo.com/resources/articles/comparisons/chargeflow-pricing Chargeflow publishes 25% of recovered chargebacks, $29 per deflection, and $0.20 per scanned transaction. Here is how those four units stack on one bill. Mon, 20 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/comparisons/free-chargeback-management-software https://redo.com/resources/articles/comparisons/free-chargeback-management-software Most products listed as free chargeback software are trials, free analytics tiers, or contingency pricing. Here is the difference, with a test you can run. Mon, 20 Jul 2026 00:00:00 GMT Comparisons Ben Woodward https://redo.com/resources/articles/shopify/prevent-shopify-chargebacks https://redo.com/resources/articles/shopify/prevent-shopify-chargebacks Prevention is not a checklist, it is a handful of moments where a customer decides to contact you or contact their bank. Here is what to own at each one. Mon, 20 Jul 2026 00:00:00 GMT Shopify Ben Woodward