Redo today announced the acquisition of Malomo, a leading branded order tracking platform. Together, Redo and Malomo will deliver a more connected customer experience that helps ecommerce brands protect revenue, reduce operational burden, and create customer experiences that drive retention.

Redo was built to help brands take control of what happens after checkout. Malomo shares that same belief, and has set the standard for turning order tracking into an on-brand moment that keeps customers informed and engaged. With Malomo joining Redo, brands gain a unified platform that connects tracking, returns, exchanges, and conversion optimization into one intelligent customer journey.

A Note from Redo

"At Redo, we have an internal mantra: 'Nobody loves brands like Redo does.' We show up every day to live up to that. To us, that means building the best tools to drive the greatest financial outcomes and shopper experiences. Today, we’re thrilled to announce that Malomo is joining the Redo team. Malomo built the best order-tracking solution on the market, making them a perfect fit. Together, we’re excited to prove that nobody loves brands like Redo + Malomo."
Sterling Snow, Co-Founder and CEO of Redo

Expanding What Brands Can Do After Checkout

The acquisition strengthens Redo’s ability to support brands across the full customer journey. Malomo brings best-in-class branded order tracking, while Redo adds deep expertise in returns and exchanges, checkout, and customer experience automation. Together, the combined platform helps brands:

• Deliver a seamless, on-brand customer experience after checkout
• Reduce support volume and operational costs
• Protect revenue while improving retention
• Turn post-purchase moments into measurable growth opportunities

Redo will continue investing in Malomo’s core product and team, ensuring customers keep the tracking experience they rely on while benefiting from faster innovation and deeper integrations across the broader customer journey.

A Note from Malomo

“From day one, we built Malomo to give control of the post-purchase experience back to merchants so they could wow their customers after checkout while turning order tracking into a profit center. Joining Redo is a force multiplier for what we’re building. It lets us push branded order tracking to its limits and gives our team the scale, reach, and complementary products to reshape what the post-purchase experience can be. Redo and Malomo share a deep conviction that what happens after checkout matters just as much as the purchase itself, and together our teams are set up to define the category of ecommerce customer experience.”
Yaw Aning, Co-Founder & CEO of Malomo

Looking Ahead

This acquisition is the beginning of a broader push to unify the customer experience for ecommerce brands. By bringing Malomo and Redo together, we are laying the foundation for a more connected platform that gives brands greater control, flexibility, and long-term value after checkout.

We are grateful to the customers who trust Redo and Malomo every day. More updates to come soon.

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