$FREE — And increase exchanges and revenue
• 100% customizable flow
• AI exchange recommendations
• AI return review analysis
• AI product-level insights
• Custom branded portal
• Integrated claims management
• Fraud protection
• Rev share or full revenue options
• Increase exchange and conversion rates
• Retain up to 45% of return revenue
• Increase overall revenue
• Reduce operational expenses with free software
• Decrease support tickets and requests
• Eliminate return and claim fraud
• Gain clear, actionable insights
Let an AI exchange agent analyze the customer, return reasons, and product offerings to deliver the right exchange at the right moment. As a customer goes through the return flow, the AI will immediately analyze the reasons and recommend a new product, increasing exchange rate and retaining more revenue.
AI reviews images, customer history, and policy rules to recommend, approve, or deny returns and claims. Reduce manual effort, increase accuracy, and ensure every decision aligns with your policies.
Talk to your post-purchase data like you would an in-house analyst. Easily surface product and claim trends to reduce return rates, detect issues early, and better understand your customers. Returns becomes a gold mine of customer information that the whole team can learn from to reduce return rate and better understand customer needs.
We’ll help you build and optimize the ideal flow for your business, continually A/B testing to improve exchange rates, retain revenue, and eliminate fraud. Add in any nuance or customization you need to gather information, segment and process returns without an additional burden on your support team.
Analyze returns and claims in the same dashboard down to the product and variant level. Find return reason trends and solve common return issues faster than ever and update products to reduce returns with direct customer feedback.
The combination of our free software, Redo covering the cost of your return labels, and your increase in exchange rate means lower costs, higher conversion rates, and greater profitability. The financial impact of returns begins to turn from a cost center to a revenue driver.
Create a custom, branded flow to automate your claims process and allow customers to self-serve. Reduce support requests and allow a smoother customer experience through a customizable claims portal.
Decide if you want Redo to handle claims and share the revenue or handle the claims yourself and keep all the revenue.
With everything in one place, you can enhance customer satisfaction and build loyalty by providing a seamless post-purchase experience.
More profit through personalized interactions
AI agents optimize your entire workflow
Have questions?
Redo offers a user-friendly, branded returns portal where customers can initiate and track returns effortlessly. It streamlines returns with clear, guided steps, improving customer satisfaction and reducing customer service workload.
Yes, Redo's returns portal is fully customizable with your branding, messaging, return policies, and unique workflows, ensuring a consistent brand experience for your customers throughout the returns journey.
Absolutely. Redo supports both returns and seamless product exchanges directly through the portal. Customers can easily select exchanges, helping you retain revenue and reduce refunds. We have an AI that also helps recommend products based on user behavior and preferences to help you increase your exchange rate.
Redo provides detailed analytics, including return reasons, product-specific return trends, customer satisfaction ratings, and operational efficiency metrics, enabling you to identify opportunities to reduce returns and enhance profitability.
Yes, Redo integrates smoothly with leading ecommerce platforms like Shopify, Salesforce CommerceCloud, BigCommerce and can integrate with custom sites, ensuring automatic syncing of order information, inventory updates, and refund processes. This makes setup fast and minimizes operational disruptions.
Redo Package Protection allows customers to insure their packages against loss, theft, or damage during shipping directly at checkout. Offering Redo boosts customer trust, reduces costly disputes, minimizes negative reviews, and shifts liability away from your business, helping you maintain profitability and customer satisfaction.
Redo makes the claim process incredibly simple with a user-friendly self-service portal. Customers can file claims quickly, and most claims are reviewed within 1–2 business days. By streamlining this process, Redo significantly reduces customer frustration, lowers support volume, and saves your team valuable time.
Redo helps merchants by eliminating losses associated with package issues. Instead of covering replacement costs yourself, Redo handles claims and reimbursements. Additionally, offering package protection can slightly increase average order value and encourage customers to complete checkout confidently, enhancing your store’s overall revenue.
Absolutely. Redo integrates seamlessly with popular platforms like Shopify, WooCommerce, BigCommerce, and more. Setup is straightforward, and you can quickly offer protection during checkout without major changes to your workflow. This makes the transition easy, fast, and hassle-free.
Yes, Redo provides detailed analytics on package protection usage, claim statuses, trends, and costs. These insights allow you to understand shipping risks, optimize your fulfillment processes, and proactively address any recurring issues, ultimately enhancing customer experience and reducing long-term shipping-related expenses.
- Demo call yesterday
By clicking Submit, I agree to receive promotional messages from Redo via email, text, or phone. I can update preferences via email link or by texting STOP.
Keep more revenue in your brand’s hands with Redo
Redo powers the post-purchase experience for modern brands, making every return an opportunity to retain customers, protect margins, and build lifetime value.
