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Recover abandoned carts that automation can't reach

Our trained team engages your shoppers in real time through AI-powered 1:1 text conversations that build trust, recover sales, and drive revenue.

2,500+ ecommerce businesses trust Redo

Fight chargebacks on autopilot.

AI evidence generation

Reclaim pulls order details, tracking info, and customer communications from across your platform, website, policies and Redo products to automatically compile compelling evidence packages for every dispute.

Unified chargeback management

See and manage disputes from Shopify, Stripe, and PayPal in a single dashboard. No more logging into multiple platforms to stay on top of deadlines.

Automated submission

Never miss a submission deadline ever again with automated submission. Reclaim will automatically submit evidence and the overall dispute in the best timing windows to optimize winrate.

Know what's working and what's not

Dispute analytics

Track win rates, dispute volume, and recovered revenue over time. Understand which types of chargebacks you're winning and where you're leaving money on the table.

Spot trends early

Identify patterns in dispute reasons, products, and customer segments so you can adjust policies before small issues become expensive problems.

How it fits in the platform

Chargeback management is just one part of the Redo platform.

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Pairing Reclaim with checkout optimization means you're increasing conversion on the front end and protecting that revenue on the back end.

Order Management

Reclaim pulls fulfillment and order data directly from your OMS to build stronger evidence packages automatically.

Order Tracking

Proof of delivery is one of the strongest pieces of chargeback evidence. Reclaim uses tracking data to strengthen every dispute.

Email & SMS

Customer communication history serves as key evidence in disputes. Reclaim pulls from your messaging data to prove customer engagement.

Have questions?

How does Reclaim use AI to fight chargebacks?

Reclaim analyzes your order data, tracking information, and customer communications to automatically generate evidence packages tailored to each dispute type. It pulls from other Redo products so nothing gets missed.

Which payment processors does Reclaim support?

Reclaim currently consolidates chargebacks from Shopify, Stripe, and PayPal into a single dashboard.

How quickly can I respond to a new chargeback?

Reclaim notifies you in real time when a new dispute is filed and can auto-generate evidence immediately, helping you respond well within processor deadlines.

Does Reclaim work with other Redo products?

Yes. Reclaim is designed to pull data from across the Redo platform including order management, tracking, checkout optimization, and email/SMS to build the strongest possible case.

Is Reclaim free?

Yes. Reclaim is free to install and use.

Keep more revenue in your brand’s hands with Redo

Redo powers the post-purchase experience for modern brands, making every return an opportunity to retain customers, protect margins, and build lifetime value.