Resolve · Before the dispute
Stop chargebacks before they start.
Give shoppers a clearer answer to “what was this charge?” and a path back to the merchant — before confusion turns into a dispute. Part of Redo Chargebacks.
How Resolve works
Catch the moment shoppers are about to go to their bank.
Most chargebacks are not true fraud. They come from confusion. Resolve gives shoppers the context and the path to fix it themselves.
Transaction context shoppers actually understand.
Give the cardholder a clearer answer to “what was this charge?” — merchant, store, order number, items, and date — before the bank flow turns into a dispute.
Live order, shipping, and refund status.
Surface tracking, delivery confirmation, subscription state, and refund progress so a confused shopper can answer their own question without escalating.
A clean path back to the merchant.
When the answer is not enough, route the shopper to your support channel instead of the bank. Fewer avoidable disputes, more conversations you can actually resolve.
Designed for the moments that drive friendly fraud.
Subscription renewals, unrecognized billing descriptors, delivery questions, refund timing, duplicate-charge confusion — the patterns that quietly turn into chargebacks.
The full lifecycle
Three products. One chargeback lifecycle.
Resolve prevents confusion. Alerts create time to act. Reclaim recovers revenue.
- BeforeResolveHelp shoppers recognize legitimate charges and find help before they dispute.You are here
- DuringAlertsNotify merchants when a dispute is forming, with time to act before it lands.
- AfterReclaimFight chargebacks that land. $0 install fee, $0 success fee.
Resolve, the way we describe it to operators.
How is Resolve different from Alerts and Reclaim?
Resolve runs before a dispute is filed — it helps shoppers recognize the charge or fix the underlying problem so they never escalate to their bank. Alerts run while a dispute is forming and give merchants time to refund or resolve early. Reclaim runs after a chargeback lands and handles representment. All three are part of Redo Chargebacks.
What kinds of disputes does Resolve actually help with?
Resolve is designed for confusion-driven disputes: unrecognized billing descriptors, subscription renewal questions, delivery and tracking concerns, refund timing, and duplicate-charge confusion. It is not a tool for blocking true fraud — it gives legitimate shoppers a better path than calling their bank.
Will Resolve replace my support team?
No. Resolve gives shoppers the context to answer simple questions on their own and a route back to your team for the rest. The goal is fewer avoidable disputes and fewer support tickets that exist only because the customer could not recognize the charge.
Is Resolve available today?
Resolve is part of the Redo Chargebacks suite and rolls out through demo and partner programs rather than self-serve install. Tell us about your store and we'll follow up about access.
Talk to us about Resolve
See Resolve on your real dispute patterns.
We'll show how Resolve gives shoppers transaction context and routes them back to your team — before a chargeback ever lands.