Show shoppers what they bought, right in their bank app. Recognition, not disputes.
A shopper doesn’t recognize a charge and reaches for their bank.
Resolve shows them exactly what they bought.
Most never reach the bank at all.
Your all-in monthly cost across ~150 disputes
It runs in front of the alerts and representment tools you already use.
The full lifecycle
Resolve runs before a dispute is filed — it helps shoppers recognize the charge or fix the underlying problem so they never escalate to their bank. Alerts run while a dispute is forming and give merchants time to refund or resolve early. Reclaim runs after a chargeback lands and handles representment. All three are part of Redo Chargebacks.
No. Resolve runs upstream of both — it prevents disputes before they're ever filed, so it works alongside whatever you already use for alerts or representment: Chargeflow, Disputifier, Signifyd, or your own setup. Fewer disputes reach them, and you keep the tools your team already knows.
Resolve is designed for confusion-driven disputes: unrecognized billing descriptors, subscription renewal questions, delivery and tracking concerns, refund timing, and duplicate-charge confusion. It is not a tool for blocking true fraud — it gives legitimate shoppers a better path than calling their bank.
No. Resolve gives shoppers the context to answer simple questions on their own and a route back to your team for the rest. The goal is fewer avoidable disputes and fewer support tickets that exist only because the customer could not recognize the charge.
Resolve is part of the Redo Chargebacks suite and rolls out through demo and partner programs rather than self-serve install. Tell us about your store and we'll follow up about access.
Talk to us about Resolve
We'll walk through how Resolve routes shoppers back to your team before a chargeback ever lands.
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