Shopify
8 articles
How to reduce Shopify chargebacks without pulling the wrong lever
Prevention and deflection lower your Shopify dispute ratio. Fighting a chargeback recovers money but leaves the ratio untouched. Here is which lever you need.
The Shopify chargeback fee most guides get wrong
Shopify does not charge the fee at all, your bank does, and the amount is set by country. The US row says $15 and the UK row says £10.
How Shopify calculates your chargeback rate in 2026
Since January 28, 2026 Shopify's dashboard counts disputes resolved through Visa RDR, with a filter for the old number. It is not your acquirer's VAMP ratio.
How to fight a fraudulent chargeback on Shopify
Three different problems arrive under the same fraud label, and each needs different evidence: what device, IP, AVS, and order history can and cannot prove.
How to fight a product not received chargeback on Shopify
A delivered scan is where most responses stop, and on its own it rarely answers what the issuer asked. Here is the carrier and contact evidence that does.
What Shopify chargeback protection covers and where it stops
Coverage turns on two reason codes, a seven-day fulfillment clock, and a supported carrier. A reimbursed chargeback still counts in your chargeback rate.
How to fight a subscription chargeback on Shopify
Subscription disputes are won with a timeline, not a packet. Consent, reminders, cancellation attempts, and support messages have to line up in order.
How to prevent Shopify chargebacks before the bank gets involved
Prevention is not a checklist, it is a handful of moments where a customer decides to contact you or contact their bank. Here is what to own at each one.