Chargebacks911 pricing: how to evaluate a quote with no rate card
Chargebacks911 publishes more chargeback material than anyone else in this category. Reason code libraries, fee explainers, program breakdowns, all of it well made and well ranked.
What it does not publish is a price.
The rate card does not exist, and that is the finding
Every route through the site ends at a demo request. There is no pricing page. The obvious URL, chargebacks911.com/pricing/, returned a 404 when I checked it in July 2026.
Directory listings step into the gap. Capterra's profile shows a starting price of $200 on a "per feature" model, with no free trial and no free version. Those are vendor-supplied profile fields on a review site, not a quote. The shape is the only part worth keeping: pricing is modular, and you pay for what you switch on.
Competitor comparison pages fill the rest of the gap with confident contract lengths and monthly minimums. None of the ones I have read cite a Chargebacks911 document for those figures. Treat them as positioning.
So nobody outside a signed contract knows what Chargebacks911 costs, and any page handing you a number is guessing at yours.
What is actually being priced
Chargebacks911 sells modules rather than one product. Its public pages describe tactical representment, a patented root-cause layer it calls Intelligent Source Detection, and a merchant compliance review. Each is a separate line on a proposal.
Four things move the number.
Scope. Representment alone is a different deal from representment plus source detection plus a compliance engagement. Ask which modules the quote assumes, and what the price does if you drop one.
Volume and risk profile. Your MCC, average ticket, card-not-present share, and current dispute ratio all feed the underwriting. A merchant already inside a monitoring program is a different commercial question from one sitting comfortably below the line.
Contract shape. Subscription platform fee, per-dispute fee, revenue share on recoveries, or a blend of all three. The blend is where quotes stop being comparable to each other, which is usually the point of blending them.
Channel. Some of these deals arrive through an acquirer or PSP rather than direct. If yours did, a reseller margin is sitting somewhere inside your number.
Five questions that turn a proposal into a comparable figure
Ask these in writing. Insist on the answers in writing.
- What is the all-in cost per dispute received, not per dispute fought? Vendors quote against cases submitted, which is the flattering denominator, and the choice of denominator does most of the work in a headline win rate.
- Does the success fee apply to disputes I would have won anyway? Including the ones an issuer reverses without anyone fighting them.
- What is the term, the auto-renewal notice period, and the exit? If the answer is longer than a year, the price you agreed to is the price you have for a long time.
- Are alerts included, and who funds the refund? The refund on a deflected dispute comes out of your account no matter what the alert itself costs.
- What exactly is guaranteed? "Guaranteed ROI" shows up in the marketing. Ask what triggers it, who calculates it, and what the remedy is when it misses.
Some vendors answer the first question on a public page. Chargeflow lists 25% of recovered revenue, plus $29 per deflected chargeback and $0.20 per scanned transaction. Disputifier lists 20% of recovered revenue. Chargeblast, Chargeback Gurus, Justt, Signifyd and Riskified do not publish comparable merchant pricing, so the caveat I am applying to Chargebacks911 applies to them too.
| Vendor | Publishes merchant pricing? | Published figure |
|---|---|---|
| Chargebacks911 | No (pricing URL 404s) | quote-only |
| Chargeflow | Yes | 25% recovered; $29 per alert; $0.20 per scan |
| Disputifier | Yes | 20% recovered, capped $250 per case |
| Chargeblast | Yes (Shopify listing) | 15% recovery; $14 per deflection; alerts from $19/mo |
| Justt, Signifyd, Riskified | No | quote-only |
Checked July 20, 2026. The pattern is that the closer a vendor sits to Shopify's self-serve tier, the more it publishes; the more it sells upmarket and bespoke, the less.
The honest part
Not publishing a price is not evidence of a bad deal. Enterprise dispute management genuinely is bespoke, and a rate card covering every MCC and processor combination would be useless to everyone who read it.
Chargebacks911 also does things we do not. Multi-processor estates, non-Shopify platforms, high-risk verticals, compliance reviews, expert testimony. If you run several MIDs across three processors and two of them are already in monitoring programs, a modular enterprise vendor may be exactly the right call, and a Shopify-native tool will not cover the estate.
What we do have is a floor to price against. Reclaim costs nothing to install, carries no success fee, and you keep 100% of what comes back, because recovery runs on infrastructure we already operate for Shopify merchants. Treat any quote as the premium you are paying over free representment, and be specific about what that premium buys.
The limitation on my side is real. I have never seen a signed Chargebacks911 contract, and neither has anyone else writing a pricing page about them. I cannot tell you what they will quote you. What I can tell you is which questions force a comparable number, and that a vendor unwilling to answer them in writing has already told you something.
The number to calculate
Take the full twelve-month cost the proposal implies (platform fee, per-dispute fees, and success fees at your actual recovery volume) and divide it by the disputes you received over the last twelve months, not the ones you fought.
That is your true cost per dispute. Set it against your average recovered amount per dispute. If the first number is a large share of the second, the quote is monetising your disputes rather than reducing them, and the count still lands on your ratio either way.
Frequently asked questions
How much does Chargebacks911 cost?
It does not publish a rate card. Every route on the site ends at a demo request, and the pricing URL returned a 404 in July 2026. Directory profiles list a $200 starting point on a per-feature model, but that is a review-site field, not a quote. Cost is modular and set per contract.
Why doesn't Chargebacks911 publish pricing?
Enterprise dispute management is genuinely bespoke, priced by module, MCC, processor, volume, and risk profile. A public rate card covering every combination would be useless. Undisclosed pricing is not evidence of a bad deal, but it does mean any figure you find online is secondhand.
How do I compare a Chargebacks911 quote?
Reduce it to all-in cost per dispute received, not per dispute fought: divide the implied twelve-month cost, including platform, per-dispute, and success fees at your real recovery volume, by the disputes you received over twelve months. Set that against your average recovered amount per dispute.
Is there a chargeback tool with published, zero pricing?
Redo's Reclaim publishes exactly one number: $0. No install fee, no success fee, and you keep 100 percent of recoveries. Treat any Chargebacks911 quote as the premium you pay over free representment, and be specific about what that premium buys, such as multi-processor estates, high-risk verticals, or compliance reviews.