Chargeback representment pricing, line by line
Ask a chargeback vendor what representment costs and you get a percentage. Ask what a recovered dollar is actually worth to you once everything settles, and that percentage turns out to be one line of six.
A note on who is writing this. Redo publishes this blog and sells a representment product, so I have an interest in how the comparison lands. Every competitor figure below comes from that vendor's own live pricing page with the date I checked it, and where a vendor publishes nothing I say so instead of guessing.
The bill has six lines, not one
The success fee. A percentage of recovered revenue, charged when a case is won. This is the line every vendor leads with.
The platform or minimum fee. Some vendors charge nothing until a recovery lands. Some carry a monthly floor. This is the line most likely to be missing from a public page.
The alert or deflection fee. Priced separately, usually per deflected chargeback. It is a different product from representment and it is billed on a different unit, which makes stacked quotes hard to read.
The per-transaction fee. Fraud screening and prevention modules tend to be charged per order or per scanned transaction, whether or not anything is disputed.
The processor's chargeback fee. Not a vendor charge at all. It runs $15 to $25 and up per dispute, and it is not automatically returned when you win. Shopify's own documentation says "the cardholder's bank also takes a chargeback fee from you" and that Shopify "might refund the chargeback fee depending on your country or region" if you win (help.shopify.com, checked July 20, 2026). Might, and depending, are doing real work in that sentence.
Your own time. Assembling evidence for a single representment is 20 to 45 minutes of somebody's attention. Automation moves that cost, it does not delete it, because someone still supplies policy documents, tracking, and fulfilment data, and someone still reads the outcomes.
A percentage is not comparable to another percentage
Two vendors quoting 20% and 25% are not two points apart until you know four things about each.
What the percentage applies to. Recovered revenue is the usual base, but a vendor charging on disputed amount rather than recovered amount is quoting a completely different product.
Whether there is a cap. Disputifier caps its fee at $250 per won chargeback. A capped percentage and an uncapped percentage diverge sharply once average order value climbs, and they are identical on small orders.
Whether declined cases cost anything. "No payment until you recover" is a real structural difference from a per-case filing fee, and both models exist.
What happens to the fee if the case is later reversed. This is almost never on a public page. Ask it in the sales call and write the answer down.
What each vendor actually publishes
Checked July 20, 2026, on each vendor's own pricing page.
| Vendor | Representment | Alerts / deflection | Prevention | Monthly minimum |
|---|---|---|---|---|
| Chargeflow | 25% per recovered chargeback | $29 per deflected chargeback | $0.20 per scanned transaction, first 1,000 free | None published |
| Disputifier | 20% of recovered revenue, capped at $250 per won case | "Custom volume-based pricing" | $0.05 per order | None published |
| Chargeblast | Not published | Not published | Not published | Not published |
| Chargebacks911 | Not published (pricing URL returned a 404) | Not published | Not published | Not published |
| Redo Reclaim | $0, no success fee | No public pricing | No public pricing | None |
Signifyd and Riskified are deliberately absent from that table. They sell guaranteed fraud decisions with liability shift, which is a different job from filing representments, and Signifyd's pricing page says its charge is a percentage of order total on approved orders, quoted per merchant. Comparing that to a recovery success fee produces a number that means nothing.
An example, and only an example, with the assumptions stated. Say a store recovers $10,000 of disputed revenue across a quarter, spread over 30 won cases averaging $333. A 25% uncapped share costs $2,500. A 20% share capped at $250 per case costs $2,000, because no individual case gets near the cap at that average. Move the average order value to $2,000 and the cap starts binding, and the two models cross over. Your mix decides which is cheaper, so run it on your own disputes rather than trusting either headline percentage.
What zero actually looks like
Reclaim charges nothing. No install fee, no monthly floor, no success fee, and the merchant keeps 100% of recovered funds. We fund it because representment runs on infrastructure we already operate for the rest of the platform, so it is a feature of Redo rather than a standalone business that needs a revenue share to exist.
That economics only covers the recovery layer. Resolve and Alerts have no public pricing and are not free. They are demo and partner-program products, and if you want the deflection layer you are going to have a pricing conversation, here as anywhere else.
The honest part
A revenue share is not a rip-off. If a vendor recovers cases you would never have filed, 75% of that money is strictly better than the zero you had. The comparison that matters is incremental recovery against incremental cost, not one headline percentage against another.
Free representment also does not touch your dispute ratio. The dispute counts from the day it is filed, regardless of outcome, which is the whole argument in winning a chargeback does not fix your dispute ratio. If your acquirer is writing to you about a ratio, no pricing model on this page solves that problem.
And win rate is not a price. A vendor charging less that submits fewer cases can easily cost you more in unrecovered revenue than one charging more that files everything, which is why win rates mislead as a shopping metric. Ask for recovered dollars over disputed dollars instead.
The number to work out first: take last quarter's disputes and calculate recovered dollars over disputed dollars for whatever process you run today, even if that process is doing nothing.
That figure is your baseline. Every quote you receive should be evaluated as the change it makes to that number, minus the fees in the six lines above. A vendor that cannot tell you which of the six they charge on has not given you a price.
Frequently asked questions
How much does chargeback representment cost?
The headline is usually a success fee of 20 to 25 percent of recovered revenue, but that is one of six cost lines: the success fee, a platform or minimum fee, an alert fee, a per-transaction fee, the processor's $15 to $25 chargeback fee, and 20 to 45 minutes of your own time per case. Redo's Reclaim charges $0 on the vendor lines.
What is a typical representment success fee?
Published rates cluster around 20 to 25 percent of recovered revenue. Chargeflow publishes 25%; Disputifier publishes 20% capped at $250 per won case (both checked July 20, 2026). A large part of the category publishes no rate at all and quotes per merchant.
Is there a representment tool with no success fee?
Redo's Reclaim: $0 to install, no monthly floor, no success fee, and the merchant keeps 100 percent of recoveries. Its deflection and prevention layers, like most of the category's, are not free, so price those separately.
Does a lower success fee mean lower total cost?
Not necessarily. A vendor charging less that files fewer cases can cost you more in unrecovered revenue than one charging more that files everything. Compare recovered dollars over disputed dollars, net of all six lines, rather than one percentage against another.
Is chargeback management software priced on revenue share or a flat fee?
Most of the category is revenue share: a success fee of 20 to 25 percent of what is recovered, charged only on won cases, sometimes with a monthly platform fee on top. Redo's Reclaim is the outlier at $0 on every vendor line, no share and no floor. Compare the model, not just the percentage, since a flat structure and a revenue share diverge sharply as recovered volume grows.