Three steps. Zero tickets.
Order is placed
When an order is placed, Order Editing gives your customer a window to make changes before fulfillment begins. For more complex fulfillment setups, Redo supports order holds and custom OMS/3PL workflows using order tags — so it works however your stack is built.
Customer makes edits self-service
From the order confirmation email or thank-you page, customers can change sizes, swap products, update their address, add items, apply a discount, or cancel — based on the rules you set.
Finalized order ships
Once edits are finalized, the corrected order syncs to your fulfillment stack as if it was placed right the first time. No manual work. No support tickets.
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Why Redo's Order Editing
Completely free
Other order editing tools charge a monthly fee. Redo's order editing is free — no subscription, no per-order costs, no hidden pricing tiers. You get the full feature set at zero cost.
Works with 3PL and ERP
Redo keeps your fulfillment and inventory systems in sync with every order edit made in Shopify. Edits never cause pick errors, re-ships, or inventory mismatches. For 3PL and ERP setups, Redo supports order holds and custom OMS workflows using order tags to make sure everything stays aligned.
You control everything.
Edit windows, cancellation rules, upsell products, shipping cutoffs — fully configurable. Nothing gated behind a plan upgrade.
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