ORDER EDITING
Enable order editing in minutes. For free.
Now you can allow shoppers to update their orders post-purchase, reducing cancellations, returns, support tickets, and manual interventions for your team. Get set up on your own in minutes.
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3,000+ ecommerce businesses trust Redo
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Primo logoportland leather logoLashify Logonike strength logoalphalete logoCuts Logogld logo
Primo logoportland leather logoLashify Logonike strength logoalphalete logoCuts Logogld logo

Setup is only a few steps.

1. Install the app
Go to your Shopify admin and search for the Redo app.
2. Navigate to "Order Editing"
You’ll land in the full Redo app home, and Order Editing is only a couple clicks away.
3. Follow step-by-step direction
Personalize  marketing campaigns through email, SMS and post-purchase transactional emails to drive incremental revenue at each stage of the journey.
REDO PLATFORM
Allow order editing in more channels.
With the Redo platform you can allow users to edit their order in the customer portal, onsite chat, AI customer service channels like email and social media, and through your order tracking pages.
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More profit through personalized interactions

AI agents optimize your entire workflow

Post-purchase touch points become profit drivers
Automatically recommend exchanges, review returns images for approval and more with AI integrated into your returns process.
  • Increase exchange rates
  • Gain deeper customer insights
  • Reduce customer support tickets
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1:1 marketing messaging and campaign builds guided by AI
Segments quickly become detailed buyer personas that direct who, what, and when to send your campaigns.
  • Higher engagement rates
  • More conversions
  • Faster campaign creation
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Provide 24/7 customer support without hiring
Your customers get constant access to having questions answered both before and after purchases with an AI trained on your brand, products, and voice.
  • Faster response times
  • More availability
  • Higher CSAT
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Get a Demo

Redo helps businesses
win in ecommerce

The Redo platform is built to help you maximize your business. Create personalized shopping experiences for your customers in a single intelligent platform.

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Keep more revenue in your brand’s hands with Redo

Redo powers the post-purchase experience for modern brands, making every return an opportunity to retain customers, protect margins, and build lifetime value.

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