Learn more about Recover

4-step recovery process

Shopper Abandons Cart

A potential customer leaves your site without completing a purchase

Recover agent reaches out

Our human agents initiate a personalized, P2P message to the shopper. This allows us to reach non-subscribers since a human is sending the text.

Real conversation begins

Agents engage with shoppers and get them to come back to cart.

Recover sales and track results

Shoppers return to complete their purchase, converting lost revenue to sales. Easily monitor recovery messages, revenue, carts and conversations.

Why Recover is different

Reach ALL abandoned carts

Human agents are able to reach abandoned carts that are unreachable through automated SMS campaigns

Live human conversations

Instead of sending automated, impersonal messages, you can have 1:1 conversations that convert at a higher rate

Pay only for results

Only pay if we recover revenue for you. There's no risk in testing.

Have questions?

Is this legal?

Yes. Recover uses peer-to-peer (P2P) messaging, which allows brands to reach customers in a compliant way—even if they haven’t opted into marketing.

Here is a legal memo from a third-party firm outlining compliance.

What happens if a customer wants to opt out?

Customers can opt out at any time, and we respect all opt-out requests immediately.

How do you avoid overlapping with my existing campaigns?

We can exclude your current subscribers to ensure no overlap.

How is this different from my current cart abandonment flows?

Recover targets customers your current flows can’t reach—specifically, those who haven’t subscribed to marketing. Messages are sent by real humans following P2P guidelines, rather than automated campaigns.

How customizable is Recover?

Very customizable. You can segment and tailor messaging based on first-time vs returning customers, VIP customers, products or collections in cart, cart value, and more.

What happens if customers reply or ask questions?

We can direct conversations to your support team, or use AI to allow our agents to respond to product and policy questions that customers ask.

Who is actually sending the messages?

Messages are sent by trained human agents, ensuring compliance with P2P messaging rules while still scaling outreach.

How long does it take to set up?

Setup is quick—typically 5–10 minutes.

Do I have control over the messaging?

Yes. Messaging is fully customizable. You control tone, offers, timing, and segmentation.

Will this hurt my brand or feel spammy?

No. Messages are personalized and conversational, designed to feel like a helpful nudge—not a mass blast.

What does it cost?

There’s no upfront cost. You only pay when Recover successfully drives revenue.

What kind of results should I expect?

Results vary by brand, but Recover drives incremental revenue from customers you otherwise wouldn’t reach, and we guarantee a 10x ROI.

Does this replace anything I’m currently doing?

No. Recover works alongside your existing tools and flows—it doesn’t replace anything.

How does attribution work?

If a customer uses the unique discount code, we attribute it to Recover. If they don’t, we take no attribution.