Redo offers Instant Exchanges, allowing merchants to ship replacement items to customers immediately after an exchange request is approved, before the original item has been received or inspected. This removes the waiting period that often pushes customers toward a cash refund and keeps more revenue inside the store as an exchange rather than a return. To protect merchants from customers who accept the new item without ever shipping back the original, Redo places an authorization hold on the customer's payment method through Stripe at the time the instant exchange is created. Merchants can configure the hold amount to $0, $1, or the full cost of the replacement item depending on their risk tolerance. If the customer ships back the original within the configured return window, the hold is automatically released. If no return is received, the hold converts into a recovery charge, and Redo collects the funds from the shopper through Stripe and remits them to the merchant as a statement credit. Merchants also have manual control for cases that fall outside the automated flow. The Charge button on the return detail page in the Redo portal allows merchants to trigger a recovery charge directly, and charge disputes can be reviewed and managed from the same interface using the full transaction history and payment timeline data. Instant Exchanges can be enabled in Settings under Exchanges and apply across all standard exchange flows, giving merchants a way to offer a premium, low-friction exchange experience without taking on unmanageable financial risk.

Redo supports international returns through partnerships with international carrier networks, giving merchants full control over which customer regions are included in the returns program. Merchants can choose to include or exclude international customers from the free returns opt-in at checkout, ensuring the economics of cross-border return shipping make sense before extending the benefit to every market. For merchants operating multi-currency stores, Redo's Currency-Specific Fee and Bonus Settings allow return shipping fees and exchange bonuses to be configured as fixed amounts in local currencies. A merchant can set a CAD $10 return shipping fee, for example, and Canadian shoppers will always see exactly CAD $10 rather than an amount that fluctuates with live exchange rates. This predictability removes confusion for international shoppers and prevents trust erosion from unpredictable fee displays. Redo also handles cross-region inventory conflicts during exchanges. When a customer in the EU initiates an exchange, Redo's Cross-Region Inventory Blocking ensures that US-only inventory is not surfaced as an available option, eliminating failed exchange attempts and the manual work required to resolve them. Together, these features give multi-country brands consistent, policy-driven international return operations that scale without added overhead.

Yes, Redo supports in-store returns through a native POS tile built directly into Shopify POS, allowing store associates to process customer returns at the register without switching to a separate app or system. The Redo POS tile is embedded inside Shopify POS, so associates can look up online orders, apply your configured return policy rules, issue refunds, or initiate an exchange during the same customer interaction. Because the tile uses the same policy engine as Redo's online returns portal, customers receive a consistent experience whether they walk into a store or ship an item back from home. Redo provides on-site or virtual training sessions for store managers, who can then train their associates, making rollout straightforward even for teams without technical resources. All in-store return activity flows into the same Redo merchant dashboard as online returns, giving you unified reporting across every sales channel in one place. You can track return reasons, refund methods, and exchange outcomes for both in-store and digital transactions without reconciling data from separate systems, eliminating the operational inconsistency that typically develops when in-store and ecommerce returns are handled independently.

Redo's AI Return Reasons feature replaces the standard multiple-choice dropdown with an open-text input, letting customers describe the reason for their return in their own words while Redo's AI automatically categorizes each response into the correct return reason bucket for merchant reporting. This approach captures far more specific and actionable data than a fixed list of options, revealing nuanced patterns such as recurring fit complaints tied to a specific supplier, color accuracy issues with product photography, or sizing inconsistencies within a particular category. Redo recently improved the accuracy of its AI Return Reason bucketing engine, fixing cases where customer responses were being miscategorized, so merchants can trust the analytics driving their product and inventory decisions. On the merchant side, return reasons are surfaced in the Returns analytics dashboard grouped by product, category, and return type, making it easy to spot which SKUs generate the most fit complaints or quality issues without manually reviewing individual submissions. The AI analytics chat feature also lets merchants ask plain-language questions about their return data and receive instant trend summaries, so teams can act on insights without building custom reports. For brands managing large SKU catalogs or seasonal assortments, having accurate, AI-powered return reason data helps identify product improvements, optimize exchange recommendations, and reduce long-term return rates by addressing root causes at the source.

Redo detects serial return fraud using an AI-powered detection system that analyzes each customer's return history and behavior patterns to identify repeat abusers before a return is approved. When a return request comes in, Redo's fraud detection model reviews signals like return frequency, return timing, and item condition history to flag customers who show patterns consistent with serial fraud, such as repeatedly returning used items or claiming damage on high-value products. Merchants can configure fraud detection thresholds by price point and product type, so stricter scrutiny applies to high-value items while the experience stays seamless for everyday returns. Returns that trigger a fraud flag can be automatically held for merchant review or denied outright, depending on the policy settings you configure. Redo also lets you set ongoing policies for flagged accounts, giving you a way to manage repeat offenders without manually monitoring every request. Redo recently improved the accuracy of its Serial Return Fraud Detection system by refining the AI prompts that power it, reducing false positives on legitimate customers while strengthening detection of actual fraud patterns. For luxury and high-value brands where a single fraudulent return can represent a significant financial loss, this level of automated protection helps preserve margin and keeps a generous return policy sustainable over time.

Yes, Redo provides detailed analytics on package protection usage, claim statuses, trends, and costs. These insights allow you to understand shipping risks, optimize your fulfillment processes, and proactively address any recurring issues, ultimately enhancing customer experience and reducing long-term shipping-related expenses.

Absolutely. Redo integrates seamlessly with popular platforms like Shopify, WooCommerce, BigCommerce, and more. Setup is straightforward, and you can quickly offer protection during checkout without major changes to your workflow. This makes the transition easy, fast, and hassle-free.

Redo helps merchants by eliminating losses associated with package issues. Instead of covering replacement costs yourself, Redo handles claims and reimbursements. Additionally, offering package protection can slightly increase average order value and encourage customers to complete checkout confidently, enhancing your store's overall revenue.

Redo makes the claim process incredibly simple with a user-friendly self-service portal. Customers can file claims quickly, and most claims are reviewed within 1–2 business days. By streamlining this process, Redo significantly reduces customer frustration, lowers support volume, and saves your team valuable time.

Redo Package Protection allows customers to insure their packages against loss, theft, or damage during shipping directly at checkout. Offering Redo boosts customer trust, reduces costly disputes, minimizes negative reviews, and shifts liability away from your business, helping you maintain profitability and customer satisfaction.

Yes, Redo integrates smoothly with leading ecommerce platforms like Shopify, Salesforce CommerceCloud, BigCommerce and can integrate with custom sites, ensuring automatic syncing of order information, inventory updates, and refund processes. This makes setup fast and minimizes operational disruptions.

Redo provides detailed analytics, including return reasons, product-specific return trends, customer satisfaction ratings, and operational efficiency metrics, enabling you to identify opportunities to reduce returns and enhance profitability.

Absolutely. Redo supports both returns and seamless product exchanges directly through the portal. Customers can easily select exchanges, helping you retain revenue and reduce refunds. We have an AI that also helps recommend products based on user behavior and preferences to help you increase your exchange rate.

Yes, Redo's returns portal is fully customizable with your branding, messaging, return policies, and unique workflows, ensuring a consistent brand experience for your customers throughout the returns journey.

Redo offers a user-friendly, branded returns portal where customers can initiate and track returns effortlessly. It streamlines returns with clear, guided steps, improving customer satisfaction and reducing customer service workload.