What Managed Returns handles
Inspect, grade & verify
Every item is logged, inspected, and graded against standards you set, catching return fraud - wrong items, worn goods, and empty-box returns - before a refund ever goes out. Whatever is genuinely resale-ready is cleaned, repackaged, and prepped for its next sale, all within a three-business-day receiving and grading SLA.
Route to its next home
Based on its grade, each item is routed to the outcome that recovers the most value. No guesswork, no dead stock. Refulfill it by relisting and shipping from your own store, liquidate it by moving volume through Redo's resale channels, or consolidate it by batching inventory back to you.
Cross-border
Use Redo's network of international warehouses to accept returns in-country, so you can sell into new markets without the cost or friction of cross-border returns logistics. You get in-country return addresses in key markets, skip cross-border shipping on every return, and local processing graded to the same standard.
Why its better than your current solution
Catch fraud before you approve a return
Every return is physically received, inspected, and matched to the original order, so wrong items, worn goods, and empty-box returns are flagged before you ever approve the refund.
No warehouse overhead
Eliminate the cost and headcount to receive, inspect, photograph, relist, and reship returned goods. Redo's facilities handle all of it.
Faster time to resale
A three-day processing SLA moves returned goods toward resale faster than most in-house operations can match, recovering more value per unit.
Real-time returns intelligence
Every processed return feeds Redo's analytics, giving you SKU-level data on return rates, reasons, and condition grades with no manual reconciliation.
