Get the new item out before the return comes back.

Waiting for a return before sending the replacement is a friction point that costs repurchases. Redo's Instant Exchange ships the new item immediately with a refundable hold on the customer's card. Redo also supports instant cash refunds for merchants who want to issue the refund before the item arrives back.

Learn more about Instant Refunds

How Instant Exchange works

New item ships before return arrives

With Instant Exchange, Redo ships the replacement item as soon as the return is initiated. The customer does not wait for the return to arrive before getting what they need.

Refundable card hold, not a charge

A refundable hold is placed on the customer's card when an Instant Exchange is started. The hold drops automatically when the return arrives. If the item is not returned within the window, the hold converts to a charge.

Instant cash refunds also supported

For merchants who want to issue the refund before the item returns, Redo also supports instant cash refunds. Both features can be configured based on customer segment, order value, or return reason.

Why it drives repurchases

Shopify draft orders keep accounting clean

Redo uses Shopify draft orders for Instant Exchange, not a separate payment processor. This keeps exchange accounting inside Shopify and avoids the reconciliation headaches that come with third-party exchange tools.

Customers who get their item faster repurchase faster

Making customers wait for an exchange replacement or refund creates friction that reduces the likelihood they buy again. Instant Exchange removes that waiting period entirely.

Fewer 'where is my exchange' support tickets

When the replacement ships immediately, customers do not need to follow up with your support team asking when it will arrive. Instant Exchange reduces inbound CX volume on post-return inquiries.

Have questions?

Does Redo support instant cash refunds as well as Instant Exchange?

Yes. Both features exist. Instant Exchange ships the new item before the return arrives. Redo also supports instant cash refunds for merchants who want to issue the refund before the item comes back. Both can be configured by customer segment, order value, or return reason.

Why does Redo use Shopify draft orders instead of a separate payment processor?

Redo uses Shopify draft orders for Instant Exchange rather than a separate payment tool like Stripe. This keeps all exchange accounting inside Shopify and avoids the reconciliation issues that come with processing exchange transactions outside the platform.

How does Instant Exchange work?

When a customer initiates an exchange, Redo ships the replacement item immediately. A refundable hold is placed on the customer's card. If the original item is returned within the window, the hold drops. If not, the hold converts to a charge.