How the Recycle return type works
A dedicated Recycle return type
Redo adds a Recycle option to your return portal as a distinct return type, separate from standard returns or exchanges. Customers actively choose to send items for recycling.
Configurable minimum item requirements
Merchants set the minimum number of items required to open a recycling request. This prevents low-volume submissions that do not justify the label cost and lets you manage inbound volume.
Two funding models for label costs
Merchants choose whether Redo covers the return label cost, funded through slightly increased coverage pricing, or whether the merchant covers the label. Both options are configurable per merchant.
Built for sustainability-minded brands
Numbered recycling requests
Each recycling submission receives a numbered request ID (RECYCLE-1001, RECYCLE-1002, etc.) so merchants can track and manage recycling volume separately from standard returns.
Builds a sustainability story with customers
Offering a recycling option gives eco-conscious customers a reason to buy from you and a responsible way to return items they no longer want, rather than throwing them away.
No landfill. Responsible processing.
Items submitted for recycling are shipped to Redo and processed responsibly. The program is positioned for brands that want to make sustainability a visible part of their post-purchase experience.
