Returns on complex orders
Bundle builder for returnable items
Merchants define which items within a bundle are eligible for return and how refund amounts are calculated. Each item in a bundle can be set as returnable or non-returnable independently.
Correct refund math on BOGO and discounted orders
Redo calculates accurate refund amounts on orders with BOGO discounts, bundle pricing, and promotional codes, so customers receive the right credit and merchants do not over-refund.
Return individual items from within a bundle
Customers can return specific items from a bundle without voiding the entire order. Redo handles the partial refund calculation and updates the order record accordingly.
Portal fees and incentives
Portal fees and incentives to drive exchanges
Merchants can add fees to refund selections or bonuses to store credit and exchange selections inside the return portal. A store credit bonus, for example, can shift more customers away from refunds without requiring a policy change.
Store credit bonuses configurable per return type
Configure bonus store credit amounts that appear only when a customer selects store credit or exchange. The bonus is visible in the portal and can be adjusted without any code changes.
Green returns: keep the item, still get credit
For low-value items where the return shipping cost exceeds the item value, merchants can configure Green Returns where the customer keeps the item and still receives store credit, eliminating unnecessary inbound shipping.
