Protect every order from loss, theft, and damage.

When packages go missing or arrive damaged, merchants absorb the cost or spend CX time fighting carrier claims. Redo's Package Protection+ covers every qualifying order at checkout and resolves claims fast, often same day, inside your branded portal.

Learn more about Shipping Insurance

Coverage that works

Automatic order coverage

Every qualifying order is covered at checkout with no manual enrollment, carrier negotiations, or third-party insurance accounts to manage.

Fast claim resolution

Customers file a claim in minutes inside your branded portal. Redo handles approval and resolution, often same day, without looping in your support team.

Brand-native claims experience

Claims happen inside your Redo portal, not a third-party insurer's website. Your brand stays front and center through the entire resolution.

Built around your margins

Works across all carriers

Coverage applies whether you ship via USPS, UPS, FedEx, or any other carrier. A delay or loss on one carrier does not create a coverage gap.

Fewer chargebacks

Proactively resolving lost and damaged shipments reduces the number of customers who dispute charges with their bank, protecting your chargeback ratio.

Flexible funding model

Merchants can choose to offer coverage as a merchant-funded benefit or as a small opt-in fee for customers at checkout, depending on what fits your margin model.

Have questions?

How fast are shipping claims resolved?

Most claims are resolved same day. Customers file through your branded Redo portal in minutes and Redo handles the entire approval and resolution process without your support team needing to get involved.

Who pays for Package Protection+, the merchant or the customer?

Both models are supported. You can offer coverage as a merchant-funded benefit included on all orders, or as a small opt-in fee for customers at checkout. The choice depends on your margin strategy.

Does Package Protection+ work across all carriers?

Yes. Coverage applies across USPS, UPS, FedEx, and all other carriers. There are no carrier-specific exclusions, so a loss or damage on any shipment is handled the same way.

Thank you!

We've received your request and will be in touch within one business day.

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