Process returns and exchanges directly in Shopify POS.

Customers who bought in-store expect to return in-store. Redo brings the full returns and exchange experience into Shopify POS with cash refunds, device support, physical gift cards, and the same policy logic your online portal uses.

Learn more about Shopify POS

What works in-store

Returns and exchanges inside Shopify POS

Redo runs inside Shopify POS natively. Store staff process returns and exchanges from the same POS interface they use for everything else, with no separate login or system.

Cash refunds, card refunds, and physical gift cards

POS returns support refunds to the original card via API, cash refunds, and physical gift card issuance so staff can handle any customer situation without leaving POS.

Device support: printer and scanner

Redo supports printer and scanner integration in Shopify POS, enabling barcode scanning for return lookup and receipt printing without manual data entry.

How it connects to your operation

Advanced exchanges in-store

Staff can process advanced exchanges directly in POS, including item substitutions and quantity adjustments, giving in-store customers the same exchange flexibility available online.

Same policy logic as your online portal

The return rules, windows, and restrictions configured in Redo apply at POS automatically. In-store staff do not need to know your policy by memory or check a separate document.

Restocking from POS returns

Items returned in-store are flagged for restocking within Redo, keeping your inventory counts accurate across both in-store and online channels.

Have questions?

Does Redo POS support advanced exchanges, not just variant swaps?

Yes. Redo supports advanced exchanges in POS, including item substitutions and quantity adjustments. In-store customers have access to the same exchange options available through the online portal.

What refund methods are available for in-store returns?

Redo supports refunds to the original card via API, cash refunds, and physical gift card issuance inside Shopify POS. Staff can handle any customer preference without leaving the POS interface.

Do staff need a separate Redo login to process returns in Shopify POS?

No. Redo runs natively inside Shopify POS. Staff process returns and exchanges from the same interface they use for sales, with no separate system or login required.

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