For nearly a decade, ReturnLogic has been focused on helping ecommerce brands simplify returns through flexible workflows, automation, and actionable data. Along the way, we've had the opportunity to work with incredible merchants who trusted us to become a core part of their business, and we're incredibly proud of what we've built together.

Today, we're excited to share the next chapter. ReturnLogic has been acquired by Redo.

As ecommerce has evolved, so have the challenges brands face. Returns are no longer just an operational workflow. They're an opportunity to retain customers, protect margins, and strengthen the relationship between brands and shoppers. We believe joining Redo is the best way to continue delivering on that future while creating even more value for our merchants.

"From the beginning, ReturnLogic has been focused on helping brands take control of their returns experience with flexibility, data, and automation," said Chris Heitmann, CEO of ReturnLogic. "Joining Redo allows us to accelerate that mission. Together, we'll be able to deliver more innovation and more value to merchants as the returns and merchant operations landscape continues to evolve."

Building on the ReturnLogic experience

From the beginning, ReturnLogic has been built around flexibility. Every merchant operates differently, and our goal has always been to provide the tools to build return workflows that fit your business instead of forcing you into a one size fits all process.

That philosophy isn't changing.

As ReturnLogic merchants migrate to Redo, they'll continue using the workflows they've relied on while gaining access to a much broader post purchase platform. The goal isn't to replace what worked. It's to build on it.

Redo has spent the last several years expanding beyond returns, giving merchants more ways to retain revenue, improve customer experiences, and simplify their technology stack. Through a single platform, merchants can manage returns, exchanges, order editing, customer communication, package protection, fulfillment support, and international returns, all while keeping the flexibility they've come to expect from ReturnLogic.

"ReturnLogic earned the trust of thousands of merchants by building a platform that put flexibility first," said Sterling Snow, CEO of Redo. "Our goal isn't to change that. It's to preserve everything customers love while giving them access to a much broader merchant operations platform that helps them retain more revenue, simplify operations, and create even better shopper experiences."

What you can expect

As part of the migration, you'll gain access to capabilities that previously required multiple vendors while continuing to use the workflows your team already knows. Whether your business needs a straightforward returns platform or you're ready to expand into a complete post purchase solution, Redo is designed to support both. You can continue using the workflows you know today while adopting new capabilities at your own pace.

That includes:

• Flexible return workflows
• More opportunities to drive exchanges instead of refunds
• Order editing before fulfillment
• AI powered return experiences
• Customer communication tools
• Package protection
• International returns and warehousing
• Deeper reporting across the entire post purchase journey

Merchants are already seeing the impact

The migration is already underway, and many ReturnLogic merchants have already made the move to Redo.

Within the first 30 days after migrating, merchants have more than doubled their exchange rates while increasing store credit adoption by 4x, converting what would have otherwise been refunds into retained revenue. Many are also replacing multiple point solutions with a single platform, reducing software costs while simplifying day to day operations.

That momentum extends across the platform. Following Redo's recent $81 million Series B, the company has accelerated investment across its entire post purchase platform, including AI driven customer engagement, order tracking, package protection, fulfillment support, and an expanded international returns and warehousing network. Every ReturnLogic merchant now benefits from those continued investments as part of the Redo platform.

"Our priority has always been helping merchants succeed with returns. That hasn't changed," said Jordan Sandoval, COO of ReturnLogic. "What's changed is how much more we can now deliver. Merchants can keep the workflows they've trusted for years while gaining access to a platform that's continuing to grow alongside their business."

Looking ahead

Building ReturnLogic has been an incredible journey, and none of it would have been possible without the merchants who trusted us along the way. Your partnership, feedback, and support helped shape this company into what it is today.

Joining Redo allows us to continue investing in the future of post purchase while giving our merchants access to a larger platform that's built for where ecommerce is going. More importantly, it allows us to continue delivering the flexibility you expect while accelerating the pace of innovation behind it.

To every ReturnLogic merchant, thank you for being part of this journey. We're excited to welcome you to Redo, and we can't wait to show you what's next.