Shopify and Redo calculate return rate differently. This guide explains cash vs accrual return rate reporting, why numbers diverge, and which metric ecommerce brands should rely on for accurate returns analysis.

Redo has expanded its integration with CommentSold to introduce Final Sale Returns. Merchants can now allow returns on final sale items while Redo covers the MSRP and return shipping cost. This helps brands reduce buyer hesitation, boost conversions, and deliver a better customer experience without impacting profitability.

Redo has acquired ReturnBear to expand our international returns capabilities and help ecommerce brands deliver faster, lower-cost global return experiences.

If you sell on TikTok Shop, you may have recently received an email outlining major changes to how orders must be fulfilled in the US. The good news: if you’re set up correctly, this transition can be seamless.

Redo has acquired Malomo, the leading branded order tracking platform, to deliver a more connected post-purchase experience. Together, Redo and Malomo help ecommerce brands protect revenue, reduce support costs, and improve retention after checkout.

As BFCM ramps up, we wanted to ensure that we gave you complete access to the tools that we believe will help you to be successful during Black Friday, Cyber Monday.

Which channel wins after checkout—email or SMS? Learn how a hybrid, automated flow boosts satisfaction, retention, and repeat purchases.

Returns quietly dictate ecommerce margin and customer trust. Learn the benchmarks, costs, causes, and how AI and better policies cut avoidable returns.

Most shoppers judge your brand after checkout. Learn how branded order tracking and proactive updates reduce WISMO, build trust, and unlock revenue with relevant upsells.

Learn the ecommerce metrics that matter and how to turn customer data into higher conversion, AOV, and LTV. See how AI and Redo unlock scalable personalization and support.

Manual order management creates costly wait states and downstream errors. Learn how auto-batching, order merging, and scan-to-verify accelerate throughput with fewer mistakes.

Tariffs can erase profits fast. This guide shows how to audit exposure, optimize sourcing and fulfillment, and protect margins without rebuilding your entire supply chain.

Economy shipping can be a strategic default for returns that cuts costs and improves inventory visibility. Learn how to implement hubs, tracking, and data flows with Redo.

Learn what carrier surcharges mean, why they change so often, and how ecommerce brands can track and reduce hidden shipping costs

Understand what a shipping manifest is, how it differs from a Bill of Lading, and why accurate manifests are vital for ecommerce shipping and returns.

A concise guide to the five stages of the buyer journey, ending in post-purchase behavior, and how brands can turn that final phase into loyalty using Redo’s tools.

A modern guide to consumer psychology in ecommerce. From pre-purchase decision-making to the post-purchase experiences that shape loyalty.

We’re excited to share some big news: Redo has been named to the 2025 Forbes Cloud 100 Rising Stars list, which recognizes the most promising early-stage cloud companies in the world.

Yotpo is phasing out its Email and SMS products to refocus on core offerings—here’s how it impacts brands and where Redo fits in.

Efficient reverse logistics can reduce costs and improve customer satisfaction. In this article, we will explore key strategies and technologies to optimize reverse logistics for businesses.

Want to make returns easier for your Shopify store? This article covers the best Shopify returns apps that simplify returns and exchanges, boost efficiency, and enhance customer satisfaction.

Learn how Redo helps ecommerce brands simplify returns, improve post-purchase experiences, and scale with a free, customer-friendly platform.

Making returns easier doesn’t increase return rates—the data and our experience prove it.

This guide outlines proven strategies to reduce your return rate, incorporating both cutting-edge technology like ecommerce returns software and customer-centric approaches that enhance the overall shopping experience.

This report delves into the current state of ecommerce returns, examining industry-specific return rates, analyzing trends over the past five years, and pinpointing the key factors driving these changes.

When customers know they can return an item without incurring additional costs, it significantly reduces the perceived risk of making a purchase. This peace of mind can be the tipping point that transforms a hesitant browser into a confident buyer.

Even with few returns, a smooth, automated process can turn each one into a chance to build loyalty and repeat sales.

Explore the top AI tools reshaping ecommerce, helping brands improve customer service, optimize inventory, and drive smarter growth.

As e-commerce continues to boom and consumer expectations evolve, retailers are facing unprecedented rates of returns, particularly in apparel and footwear.

A smooth, hassle-free returns process can turn a pain point into a loyalty driver. Learn practical steps to make returns easier, faster, and more customer-friendly for your ecommerce store.

Optimize your return flow to drive business growth